IN-HOUSE CUSTOMER SERVICE/SALES REPRESENTATIVE

• Receive orders from customers (via the phone, WhatsApp, website, or walk-in).The ability to influence others to accept ideas by using convincing arguments to create a win-win situation.
• Advice customers about the range of products and services offered.
• Generate quotations based on customers’ requirements.
• Generate the order sheet and forward it to production.
• Coordinate order flow with production and secure best ship time to meet customer due dates.
• Keep customers updated on the progress of their order.
• Arrange mutually agreeable times for installation and convey same to the installation & after sales department.
• Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns.
• Collate customers ‘after sales service request and schedule mutually agreeable time with the Installation Department.
• Meet targets set by the Sales/Customer Service Manager.
• Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.
• All other task assigned.

QUALIFICATION AND EXPERIENCE

• Minimum of 5 years’ experience within a Customer Services, manufacturing and retail Sales environment.
• Diploma, associate, or bachelor’s degree in business administration/marketing.

JOB POSITION REQUIREMENTS

• Well-developed communication skills, both written and verbal, with the ability to liaise across all levels, both internally and externally

• The ability to influence others to accept ideas by using convincing arguments to create a win-win situation.
• Effective at working with others to reach common goals and objectives.
• The ability to cultivate and establish strong relationships, internally and externally.
• Experience working within a busy customer service, fast paced and demanding environment, with the ability to work accurately and meet deadlines.
• Experience working within a manufacturing and retail environment.
• Highly customer focused and can demonstrate excellent communication and telephone skills.
• Demonstrate an understanding of customer service ‘Best Practice”.

We would like to thank all applicants, but only shortlisted candidates will be contacted.

We would like to thank all applicants, but only shortlisted candidates will be contacted.